FREQUENTLY ASKED QUESTIONS

FORMS OF PAYMENT


We accept payments by Paypal, Visa (débit and crédit), MasterCard, Discover, AMEX, Diners, CUP, JCB e Maestro to worldwide. For orders in Portugal, we also accept payments by Bank Transfer and MBWay.


All payments are subject to verification and acceptance before the order is processed. At no time will your bank details enter the Momentos com Design computer system.


If you experience any difficulty during the payment process, please contact us via email, store@momentoscomdesign.com.


HOW IS MY ORDER PROCESSED?


When you place the order, you will be notified to pay for it. Once you do, you will receive an email informing that your order is being processed, and may take up to 2 to 7 days. The orders will be sent by CTT (Correios de Portugal). When we send your order, you will receive a tracking code that will allow you to accompany it.


We ship worldwide.


The shipping depends on the geographic location of the recipient. For Portugal it takes between 3 and 5 business days. For Europe and the rest of the world it takes between one and three weeks.


Since they are articles with basically handmade characteristics, we reserve the right, in the event of a shortage of stock, to change the deadline. In this case, an email will be sent immediately indicating a new deadline.

SHIPPING COSTS


For Portugal, shipping costs depends on the weight of the order. You can know the exact cost of the aticle during the “checkout” operation, and before proceeding with the payment. For Europe and the rest of the world, the costs are variable, depending on the weight and the size of the packaging, and they are visible at checkout.


DO YOU ACCEPT RETURNS?


The customer has 15 days to return or exchange an item purchased in Momentos com Design Store, which should be returned in its original condition.


The articles must be intact, without any marks of use. We also accept returns of articles with manufacturing defects, which will be later investigated by our team.


The return shipping is the customer's responsibility and must be sent to our address. As soon as the returned product is received, we will send you an email and refund the amount.


For exchanges and returns, send email to store@momentoscomdesign.com.
 

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